Thames Water Property Insight New Prices

Property Insight Why choose Property Insight?

Thames Water Property Insight is an official provider
of the CON29DW drainage and water enquiry. We’ve
helped millions of people move home and, through
our pioneering commercial drainage and water search, hundreds of thousands of businesses have found new premises. We listen to our customers and understand the importance of searches being accurate, timely and fully compliant with the relevant regulations.

Property Insight Thames Water and Land Data

Thames Water has been awarded a NLIS channel license, enabling the company to provide authoritative electronic land and property searches. Click here for more information.

Property Insight New search packs

Our new search packs provide excellent value for money and first class customer service - click here for details of our new, lower prices.

  • Online order

    • Register your details now
      and within a minimum of 24
      hours you will receive login
      details ready to place your
      first order.


  • Contact us

    • now to find out how we can
      help make conveyancing
      easier for you

Thames Water, the UK’s largest water and sewerage company, has joined forces with another big name in data provision by procuring a channel license from Land Data, for accessing the National Land Information Service (NLIS) Hub.

Thames Water, which covers London and the Thames Valley, already plays a key part in the conveyancing market, as the official provider of the CON29DW drainage and water search data across the region. The company, which has been compiling property search data since 2002, now provides more than 300,000 searches per year. The information is made available by Property Insight, Thames Water’s property searches business.

The license combines the know-how of a major data provider with the market leader in supplying electronic searches from property information held by local authorities, central government and other official data sources.

Our service philosophy

Moving home or business can be a stressful time for all those involved. That’s why customer service is our number one priority. Whether you require a HIP or a package of searches or reports, we understand you’ll carefully consider who to order them from. Our philosophy is straightforward. We want to make this as painless and simple as possible.

You can place your trust in us, we’re easy to do business with, and we really care about the service we provide.

You can trust us

Thames Water Property Insight is an established national property searches company, that’s here to stay, whatever the market conditions.

With more than seventy different search or report types available to order, we can fulfil all your conveyancing needs. These include all the ‘required’ and ‘authorised’ searches and reports you require for a HIP.

We’ll take responsibility for the information we provide. Being an ISO 9001 accredited business, we’re committed to producing quality searches and reports. But if something goes wrong, you can rely on us to put it right and keep you informed along the way.

One of our key aspirations is to provide competitively priced products. We’ve negotiated competitive rates with several major specialist search and report providers.

We’re easy to do business with

We appreciate how baffling technology can be. That’s why we’ve invested in a system that supports easy ordering and receipt. You can choose one of our easy order packages of national search products, which represent the most popular mix chosen by our customers. Or you can choose individual search products to best suit you or your client’s individual needs.

If required, there’s a simple to use mapping tool for defining property boundaries. You can readily monitor the progress of each of your cases and the anticipated timescales for completion - either of component parts or your whole case.

Through the ‘My Profile’ function, you can also determine how you want to receive your search reports. For example, if ordering multiple searches within one case, you can receive individual searches once they’re completed, or wait for your whole case to be completed before searches are dispatched to you.

A range of payment options are available. Payment can be made by cheque, BACS payment or credit/debit card (by calling 0118 925 1509) quoting your invoice number.

We really care

We’re proud of our market reputation and the excellent customer feedback we receive. A key part of our customer service involves a commitment to improving your understanding of the products we provide, whether through ‘CPD’ courses for conveyancers, or training to suit your company needs.

Constantly striving to improve our service, we won’t be satisfied until you and your client are happy. We genuinely want to hear how else we can better fulfil your needs. Contact us now to book a website demonstration, arrange a training session or simply find out more about our services.


Product selection



Even if you’ve not registered yet, you may view our indicative price guide. This lists all search and report products currently available nationally. If you’re not sure which products you need for your case, don’t hesitate in contacting us. Our customer service team members will happily help.

Don’t forget you can use one of our easy order packages of search products, which represent the most popular mix chosen by our customers. Or you can choose individual search products to best suit you or your client’s individual needs.

Easy order packages are available nationally and include:

• Official Local Authority Search and CON29DW Drainage and Water Enquiry

• Official Local Authority Search and Environmental Report

• Environmental Report and Chancel Check

• Personal Local Authority Search, CON29DW Drainage and Water Enquiry and Environmental Report

If the easy order packages are not what you want, simply select the products you require on the products page.


Registering and ordering


1. How do I register?

Simply fill in the fields on the registration page, and we’ll subsequently email you to confirm your registration and login details.

Once we’ve confirmed your registration by email, you can set your preferences by clicking on the ‘my profile’ page. This includes your preferred search dispatch method.

1. How do I order?

It’s easy…

• Once we’ve confirmed your registration by email, login to the site using your   details.

• Locate the residential or commercial property by using the postcode, if this is   available. Alternatively, insert the address of the property.

• Map the extent of the property boundary using the easy to use mapping tool. If   this is not possible, for example for new builds that have yet to be defined   within Ordnance Survey MastermapTM, you can

         o upload a plan whilst you create your case online

         o for a small charge, add a Land Registry plan to your order.

• Select which search products you require.

         o You can choose one of our easy order packages of search products,          which represent the most popular mix chosen by our customers.

         o Or you can choose individual search products to best suit you or your          client’s individual needs.

         o Our system automatically recognises which local authority or water           company area your property lies within. So you don’t need to worry about           getting this wrong.

• Click Submit.

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1. Can I order packages or searches for a new build property or a piece of land?

Yes. As our system incorporates up to date Ordnance Survey MastermapTM data, it’s possible that new builds may already feature within our mapping tool.

For new build boundaries that have not yet been defined, quoting your case reference, you can email your plan to:-
onlinecustomers@thameswater.co.uk

However, this may slightly delay your order being processed.

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1. When I am ordering more than one search on a particular case how do I know the turnaround time for each?

Both our price guide and product selection page provide average turnaround information for each of our products.

When creating your case, these turnaround times are listed as ‘due dates’. If there is a delay to any of the products you have ordered, the ‘expected date’ is when you can expect to receive your completed order.

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5. How do I cancel a case or package / search product?

If you need to cancel press the cancel button connected to the specific case, package or search product. We will subsequently contact you to discuss and confirm your cancellation.

Alternatively, using your case reference, you can email onlinecustomers@thameswater.co.uk or call us on 0118 925 1504 and we will process the cancellation for you.

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    Managing your account

1. What if I forget my password?

Press ‘Forgot Your Password?’ within the login section. Enter and submit your user name. We will subsequently reset your password and send this to your registered e-mail address.

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1. How do I pay for my orders?

Once a case has been closed an invoice will automatically be generated. Payment can be made by cheque, BACS payment or credit/ debit card (by calling 0118 925 1509), quoting your invoice number.

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    Customer services

1. What if I have a query in relation to my order or case, or technical issues with the website?

If you have a query with a closed or existing case you can simply use the correspondence section to send your question directly to us.

Alternatively, for any types of queries or issues, please feel free to call our experienced customer service team on 0118 925 1504 or email onlinecustomers@thameswater.co.uk

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1. Is training on the website available?

Yes. We can provide initial and ongoing training, specifically designed for your company needs, by phone, e-mail or through onsite training at your offices.

We have a simple to follow customer training manual available to all users that clearly guide you through all aspects of using the website.

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1. Who do I contact for more information on search products?

If you have any queries or questions in relation to our search products, please email onlinecustomers@thameswater.co.uk or call a member of our customer service team on 0118 925 1504.

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Even if you’ve not registered yet, you may view our indicative price guide below.
This lists all search and report products currently available.
Simply enter the property postcode for one of the cases you’re working on, click submit and select the products you require.

The indicative cost of your products will be displayed at the top right of the screen.

If you wish to place an order, please register now.

Once we’ve confirmed your registration by email, you can start placing orders.

 

Contact us at:


There are various ways to contact us if you have a query. By completing the ‘contact form’ below, you’ll be assured of a prompt response.

However, you can also contact us by any one of the following methods:


Email:
onlinecustomers@thameswater.co.uk
Telephone:
our customer service team on
0118 925 1504, Monday to Friday 8.30am to 5.30pm
DX:
151280 Slough 13
Post:
Thames Water Property Insight
PO Box 3189
Slough
SL1 4WW
 

Contact form:


Fill in the form below to get in touch with us directly from this website.